OTTO BOCK HEALTH CARE EXPANDS CUSTOMER SERVICE HOURS
MINNEAPOLIS, MINNESOTA January 7, 2002 –
To provide the best service possible to its customers worldwide, Otto Bock Health Care announces the expansion of its Customer Service hours of operation. Effective immediately, Customer Service staff will be available to answer inquiries 7:30 a.m. to 7:30 p.m. Central Standard Time.
In addition to general customer assistance, “late hours” shipping is also now available allowing any order received by 7:00 p.m. CST to be shipped the same day. With customer authorization, products can be delivered as early as the next business day.
“We consider our well-trained Customer Service staff our first line of solution providers, and getting the product to our customers quickly and efficiently is a priority,” explains Pat Chelf, VP of Marketing. “We’re pleased to offer the expanded hours and consider the move just one more way of enhancing Otto Bock’s longstanding tradition of excellent customer service.”
Established in 1958, Minneapolis, Minnesota-based Otto Bock Health Care, North America, is the U.S. corporate headquarters of Otto Bock Healthcare, GmbH, based in Duderstadt, Germany. Otto Bock, a leading international prosthetic and orthotic manufacturer, has more than 3,000 employees worldwide and produces over 20,000 types of prosthetic and orthotic components, rehabilitation products and technical plastics, and also provides information technology services.
For additional information, contact Karen Lundquist, Marketing Communications Manager of the U.S. headquarters of Otto Bock Health Care, Two Carlson Parkway, Suite 100, Minneapolis, Minnesota, phone: 763-489-5111, fax: 763-519-6153, e-mail: karen.lundquist@ottobockus.com.
