Warranties, Terms of sale, and Credit Application.




Otto Bock Health Care (Otto Bock) warrants all of its products and services, to the original purchaser, to be free from defects in materials and workmanship. This warranty applies, subject to normal wear and tear, when the products are used as intended, without unapproved modifications, following all Otto Bock instructions and requirements; and when they are fitted by or under the direct supervision of certified/licensed practitioners who meet all Otto Bock product-specific training requirements for a given product.
The duration of our Limited Warranties varies by product and service, but all are effective from the date of delivery to the patient. When indicated, the duration of the Limited Warranty for some components may be extended when incorporated into a finished device in which all of the components are manufactured by Otto Bock and installed in conformance with all Otto Bock recommendations. Otto Bock's sole obligation under this Limited Warranty shall be to repair, replace, or refabricate at no charge, or to refund the cost of the system or component thereof to the original purchaser, at Otto Bock's sole discretion. The specific terms and conditions of the limited warranty for Otto Bock products are found in the individual product's "Instructions for Use".
This limited warranty* does not cover test sockets, or damage due to accidents, neglect, misuse or operation beyond capacity, parts damaged by improper installation, substitution of parts not approved by Otto Bock, any alteration or repair by others that, in Otto Bock's judgment, materially or adversely affects the product or part.
THE EXPRESS WARRANTIES SET FORTH HEREINABOVE ARE IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ALL SUCH OTHER WARRANTIES ARE HEREBY DISCLAIMED AND EXCLUDED BY OTTO BOCK. IN NO EVENT SHALL OTTO BOCK'S LIABILITY OF ANY KIND INCLUDE ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF OTTO BOCK SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH POTENTIAL LOSS OR DAMAGE.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
Please refer to the Otto Bock website or product/service price list for additional warranty information or contact your local Otto Bock Sales office.
*For wheeled mobility products and any Otto Bock equipment (machinery), this limited warranty also does not cover labor or freight charges.
