A three-year limited warranty is standard with both microprocessor knee models and includes a free service check at 24 months.
A three-year limited warranty is standard with both microprocessor knee models and includes a free service check at 24 months. We even provide a loaner knee during the service. A two-year extended warranty is available at the time of purchase for the C-Leg.
We have a deep belief in ongoing education at Otto Bock. To help you understand the unique fitting solutions Otto Bock microprocessor-controlled knees have to offer – and to ensure the best possible outcomes for your patient – we require that you complete an intensive two-day Microprocessor-Controlled Knee Certification course where you’ll fit your own patient. If you are already C-Leg Certified, contact us for information on how to become certified to fit the Compact at 800.328.4058 (U.S.) or 800.665.3327 (Canada).
1. During the 24th month after delivery of the System, OTTO BOCK will perform a service check-up upon the purchaser’s request. Prerequisites for the utilization of the service check-up or other warranty services are as follows:
(i) OTTO BOCK carries out the service check-up within the prescribed months after delivery;
(ii) no repairs or alterations have been made on the C-Leg® Knee Joint, C-Leg® Tube Adapter, or C-Leg® Batter Charger with AC-Adapter except by OTTO BOCK or by service companies authorized by OTTO BOCK;
(iii) the practitioner provides documented proof that practitioner instructed the patient to complete and submit to OTTO BOCK a warranty claim immediately upon the discovery of any manufacturer’s defects;
(iv) the practitioner includes a detailed description of the problem when returning the knee joint;
(v) the patient and the practitioner have observed the Instructions for Use that were supplied with the product;
(vi) the Service Card is included with the returned knee joint.
Failure to comply with the foregoing requirements may void the Limited Warranty.
