We are dedicated to providing outstanding patient care and working with physician protocols. Follow the process of post-operative care, committed to full patient recovery.
Fulfilling Physician Protocols
We start by working with physicians, therapists, and hospital discharge staff to capture their specific rehabilitation protocols by procedure with standardized RX forms and Standing Orders. This allows us to quickly respond and provide the rehabilitation products and solutions each individual patient needs—while acting as a single point of contact that works as an extension of your post-operative treatment team.
Call 1.800.RENT.CPM to place an order for CPM, Bracing, Cold Therapy and other products that will be delivered directly to the patient.
Benfit Verification and Authorization
Next, our Patient Liaisons begin to check to check the patient’s eligibility of benefits. We contact the patients to review their insurance benefits and discuss options prior to providing service.
We’re provided the patient upfront makes the process easy — accurately the more details we get the more comprehensive benefits give to their patients. Using our forms, these specialists understand insurance payors, networks, patient benefits plans, deductibles, co-payments and other plan benefits better than anyone— this speeds pre-authorization and makes certification as seamless as possible.
Patient Compliance Call
As an extension of your post-operative treatment team, we monitor your patients so you don’t have to.
Our nationally certified Patient Service Representatives will come to your patient— hospital or home—to fit and educate them on their prescribed therapies. We provide 24/7 ongoing care through their entire recovery.
Our Customer Concern process is managed, monitored, and tracked by our Quality Assurance and Compliance Team to ensure timely follow-up in accordance with CHAP and the Medicare DME POS Supplier Standards.
Patient Follow-Up
When the patient has completed therapy, Otto Bock manages the details for device pick-up and continues to process the patient’s claim with their insurance company.
During this process, we maintain a close relationship with the insurance payor and the physician’s office staff to make the patient’s experience is as worry-free as possible.
In fact, we even survey patients to make sure that we did everything possible to help them heal—and to let the prescriber know that their patients have received the highest quality of care. Our patient satisfaction ratings are consistently 90% or higher.
Copyright by Ottobock © 2012
